Refund Policy

Effective Date: 24/05/2024

1. Overview

At Quick AI Private Limited, customer satisfaction is our top priority. We strive to provide high-quality IT products and services. If for any reason you are not satisfied with your purchase, we offer a straightforward refund policy to ensure a smooth and hassle-free experience.

2. Eligibility for Refunds

Refund requests are subject to the following conditions:

• The request must be made within 30 days of the purchase date.
• The product must be returned in its original condition, including all accessories, documentation, and packaging.
• Software products must not be activated or used, and the original packaging must be intact if applicable.
• Services, once rendered, are non-refundable unless specified otherwise in a service-level agreement (SLA) or contract.

3. Non-Refundable Items

Certain items are non-refundable, including:

• Custom software development services.
• Subscription fees beyond the initial 30-day period.
• Products marked as final sale or non-returnable.
• Any product or service explicitly mentioned as non-refundable in its description.

4. Refund Process

To initiate a refund:

1. Contact Us: Email our customer support team at support@quickai.in with your order details and reason for the refund request.
2. Return Authorization: Our team will review your request and, if approved, provide you with a Return Merchandise Authorization (RMA) number and return instructions.
3. Return the Product: Ship the product back to us, including the RMA number on the package. You are responsible for return shipping costs unless the product is defective or we made an error.
4. Inspection and Approval: Once we receive the product, we will inspect it and notify you of the approval or rejection of your refund.
5. Processing the Refund: If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.

5. Exceptions

• Defective or Damaged Products: If you receive a defective or damaged product, contact us immediately at support@quickai.in . We will arrange for a replacement or refund, including return shipping costs.
• Service Cancellations: For services that have not yet been rendered, you may cancel and request a refund in accordance with the terms specified in your service agreement.

6. Exchange Policy

If you wish to exchange a product for a different one:

• Follow the same process as outlined in the Refund Process section.
• Specify that you prefer an exchange instead of a refund.
• Exchanges are subject to product availability.

7. Contact Information

For any questions or concerns about our refund policy, please contact us at:

• Email: support@quickai.in
• Phone: +91 9110796163
• Address: Millennium Towers, Plot No: 10/1; 5th Floor, Sector -III HUDA Techno Enclave, Madhapur, Hyderabad, Telangana – 500081, India.

8. Changes to this Policy

We reserve the right to modify this refund policy at any time. Changes will be posted on our website and will be effective immediately upon posting.

Thank you for choosing Quick AI Private Limited. We appreciate your business and are committed to ensuring your satisfaction.